Solutions for Slow DSL

 

Sometimes nothing is more frustrating than a slow Internet connection. If your DSL is running slowly, it hinders your ability to shop, email, surf and download. If your DSL has never run well, the problem may be with your Internet service provider, but if you're experiencing a new problem, the issue is likely on your end. Before you call a technician, try to troubleshoot the problem yourself.

Connections

A connection might be loose or unstable; this is the place to start. Turn off all devices and unplug all cords. Plug everything back in carefully and turn on your modem, router and computer after waiting 60 seconds. Try to reconnect to the Internet.

Drivers

Similar to sound and video cards on your computer, modems also need up-to-date drivers to function properly. If it's been a while since you set up your DSL, your driver might be out of date. Check the installation CD or visit your Internet service provider's website to update your modem driver.

 

Filter

If you have a fax machine, land line or other electronic device that taps into your phone line, make sure you have a filter attached to the line. Purchase and install a filter if you don't have one already; filters are available at your local electronics store.

 

Virus scan

Run a complete virus scan to check your computer's hard drive. Malware may be causing your computer and Internet to run slowly. Follow the instructions for your specific antivirus program to remove any affected files

ISP Fix

Call your Internet service provider. They should be able to run a line test to determine what the problem is. They may advise you to run a speed test to determine how slow your connection actually is. Once the ISP finds the problem, they can likely fix it remotely; if not, they can send a technician to address the issue